Refund Policy
Last updated:
In short: you see the design free of charge before you pay, so once your invitation has arrived and works, the money is not refunded. This policy explains when it is.
When we refund you in full
You paid and the edit link never reached you — neither on the screen nor by email.
There is a significant technical fault in the invitation and we cannot fix it in a reasonable time.
You were charged twice for one order — we return the extra, and if we spot it ourselves we return it without you having to ask.
You paid, but you have not published your invitation yet and you have changed your mind.
When the money is not refunded
The invitation and the edit link arrived and work as they were shown to you.
You changed your mind about the design or the package after receiving it.
A mistake in a name or a date that you typed yourself. Correct it yourself from the edit link, or tell us.
Your event was cancelled or postponed. Instead of a refund, we change the date for you free of charge.
You did not share your link, or your guests did not open it.
How to request one
Contact us by email within 14 days of the day you paid: support@ahang.krd.
Send the names or your invitation link, the date of payment, and a short explanation of the problem.
We reply within two working days.
How the money comes back
By the same route you paid: we ask Wayl and the money returns to the same card or account. We cannot send it back another way.
How long it takes to arrive depends on your bank or your provider.
Have a question, or a privacy, deletion or refund request? Email us, so you have it in writing.
By email: support@ahang.krd